Terms and Conditions

Retail & Restaurant Customers

Last updated: 30.01.2026

By placing an order with MicroRoots, you agree to the following Terms and Conditions.

 

1. Order Processing

All MicroRoots products are harvested fresh to order to ensure maximum quality, flavour, and shelf life.

  • Orders are typically processed within 1 to 2 business days

  • Bulk or restaurant orders may require additional lead time, which will be confirmed at order placement

  • Orders are only confirmed once payment or agreed trade terms are in place

 

2. Customer Categories

Retail Customers

  • Individual households and direct consumers

  • Orders are packed in retail-sized containers (e.g. 50g / 100g)

Restaurant / Trade Customers

  • Restaurants, cafés, caterers, and food service businesses

  • Orders may be packed in bulk or custom quantities

  • Standing orders or recurring supply arrangements may be agreed separately

 

3. Delivery Areas

We currently offer:

  • Local delivery within a 15 km radius of Centurion

  • Courier shipping within South Africa, subject to courier availability and product suitability

Delivery areas may be adjusted based on volume, weather, or logistical constraints.

 

4. Delivery Schedule & Responsibility

Local Deliveries

  • Local deliveries are made on selected delivery days

  • Customers must ensure someone is available to receive the delivery

  • Alternatively, a cooler box may be left out by prior arrangement

MicroRoots is not responsible for product quality if deliveries are left unattended without proper cooling.

Courier Deliveries

  • Courier deliveries are dispatched Monday to Friday only

  • Estimated delivery time: 1 to 3 business days

  • We do not ship over weekends or public holidays due to the perishable nature of microgreens

 

5. Shipping & Delivery Fees

  • Delivery and courier fees are calculated at checkout or quoted in advance

  • Fees vary based on order size, delivery method, and location

  • Delivery fees are non-refundable once an order has been dispatched

 

6. Quality Assurance & Inspection

All products are quality-checked before dispatch.

Retail Customers

  • Please inspect your order upon delivery

  • Any issues must be reported within 24 hours

Restaurant / Trade Customers

  • Products must be inspected immediately upon receipt

  • Acceptance of delivery constitutes acceptance of product quality

  • Any issues must be reported within 12 hours of delivery

Claims outside these timeframes may not be accepted.

 

7. Returns Policy

Due to the perishable nature of fresh microgreens, returns are not accepted.

If an order arrives:

  • Damaged

  • Spoiled

  • Incorrect

Please notify us within the applicable inspection period and provide:

  • Clear photos

  • A brief description of the issue

 

8. Refunds, Replacements & Credits

If a claim is approved by MicroRoots:

  • A full or partial refund, replacement, or store credit may be offered

  • Refunds are processed within 3 to 5 business days to the original payment method

  • The resolution method is determined in consultation with the customer

For restaurant clients, credits may be applied to the next delivery where applicable.

 

9. Product Handling & Storage Responsibility

Microgreens are living, fresh products and require proper handling.

Customers are responsible for:

  • Immediate refrigeration upon receipt

  • Storage at appropriate temperatures

  • Hygienic handling practices

MicroRoots is not liable for quality deterioration due to improper storage or handling after delivery.

 

10. Standing Orders & Availability (Restaurants)

  • Standing or recurring orders are subject to availability and seasonal conditions

  • MicroRoots reserves the right to adjust supply volumes with reasonable notice

  • Crop failure, weather, or operational disruptions may affect availability

 

11. Limitation of Liability

MicroRoots shall not be liable for:

  • Courier delays or third-party delivery failures

  • Weather-related disruptions

  • Incorrect delivery information supplied by the customer

  • Losses related to menu planning or service interruptions

Liability is limited to the value of the affected product only.

 

12. Contact Information

For orders, queries, or claims, please contact us:

Email: gideon@microroots.co.za
Phone: 082 377 6698